Jawatan Kosong enterprise business service manager Malaysia Oktober 2021 Telenor

Information of Job Vacancy

Title of Job : Enterprise Business Service Manager
Company Name : Telenor
Placement : Malaysia
Date : 6 Oktober 2021
Expired : No

Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor. Good Afternoon for friends who are need job. Hopefully not despair stop to find a job that fit with desire your needed. Indeed somewhile find a job that suitable is convulated in this year. On this occasion, the admin will give news Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor. Here information more detail about Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor.

Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor

Here is qualifications job description that you must meet to apply Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor which opened earlier of this month:

This position has a key role in driving the Department’s mandate and Technology Division’s ambitions. You are Enterprise Bussiness Service Manager responsible to govern the MSP and builds consensus throughout the partnership and gain commitment behind the vision and direction of Performance Delivery/Network Operations with end to end accountability to achieve agreed benchmarks with partners with the objective of timely and quality delivery of existing and new capability to Secure and Stable Delivery of Services to Customers; within the Company’s Vision, Mission and Values.

You are:

  • Firstly a good technical expert, solution oriented & process driven individual obsessed to deliver best in class service assurance to Enterprise Business customers through active engagement with all counterparts (Solution team, MSP, Customers)
  • Have experience ensuring service delivery for solutions like M2M, Networking (DIA, IPVPN, Metro-E, DWDM, Private LL), Voice (SIP Trunk, Cloud PBX), Retail Internet delivered via fibre, microwave and fixed wireless access technologies
  • Critical deliveries of this role will be to govern, drive, update & follow up on recovery of all minor, major & critical outages to ensure it is within the committed SLA for Enterprise Business customers
  • Also someone who contributes to our value creation and live up to the DiGi leadership expectations :
    • You must be Passionate about the business i.e. You have the will to win by having deep insights of our Customers; focusing on what makes us successful; and setting ambitious goals and motivating people to deliver
    • You encourage Change & Continuous Improvement i.e. You have the courage to challenge & be challenged; create visible change; and nurture creativity and innovation
    • You are someone who ensures Excellent Execution from MSP i.e You are driven by turning decisions into results by raising the bar; simplifying decision making; and delivering on decisions with quality
    • You maintain a strong sense of Integrity & Accountability always i.e. you take ownership of your results & the DiGi Way of conducting business, by making the Code of Conduct a way of life; showing transparency and taking ownership; and maintaining One DiGi always.

Your Responsibilities:

  • End to end governance accountability, overseeing Enterprise Business platform (Solution Design, Contract Support Agreement, Operational Readiness, Project Hand over, Process Flow) to ensure EB service stability, process effectiveness & efficiency
  • Ensure investigations, task forces, war rooms are established where required and ensure timely updates to the stakeholders.
  • You are required to drive partners effectively and ensure Daily Health Check, Critical Service Testings, and Preventive Actions are performed to prevent faults in the systems from any service interruptions in a timely and efficient manner
  • You are required to ensure fault and performance escalations and reviews are carried out by MSP within the contracted SLAs towards back office and partners
  • You are required to ensure that platform SLA/KPI reportings and existence and maintenance of a clear and defined mechanism of MSP financial deduction and/or charge-backs are in place
  • Support radical cost optimization for OPEX ambition
  • Continuously drive service improvement processes, procedures and controls for Effective and Efficient operations for Enterprise Business, and ensure the MSP teams to comply with standards, guidelines and best practices.
  • To represent Network operations in supporting Enterprise business, solution and project team in engaging customers, developing business and technical proposals
  • To work closely with relevant platform owners & stakeholders to communicate all minor, major & critical outages & performance issues related to system & services
  • To be on 24X7 on call for alarm, performance monitoring, SLA governance and provide periodic updates on incidents or outages.
  • To ensure NOC has reliable and efficient tools which can be used to monitor node, performance and transport layer alarms supporting enterprise business
  • To ensure planned activities or known network faults which has impact or lead to service downtime are notified to customers
  • To ensure post mortem is carried out by respective owners and vendors for all critical & major outages
  • To ensure availability & quality of the network is delivered as per committed services
  • To be the single point of contact for Enterprise customers in providing operational support for the service provided
  • To provide periodic updates to customer and management until incident closure
  • Involve in a project of significant size and scope and ensure Operation Readiness requirement been fulfilled
  • You need to enforce all policies applicable to the IT services, procedures and process with regards to ensuring the operation and maintenance is handled, efficiently without any incidences or repetition of incidences. As a control owner, ensure accurate compliance based on on-going audit activities carried out by external and internal auditors quarterly

Critical KPIs to be governed

  • 100% Timely response/update for EB Faults
  • Incident and Problem Ticket closed within SLA for EB
  • Zero outage due to solution gaps
  • Ensure new project readiness requirement been fulfilled

Critical success factors to deliver on mandate (competence, decisions, resources, etc)

  • Sense of Urgency for all customer and revenue related escalation with quality closure of trouble ticket
  • Weekly Vendor SLA Tracking and Performance Management
  • E2E Mindset – full accountability and ownership of operations center processes
  • Build strategic partnership with partners/vendors, Effective stakeholder management with internal and external interface

Your Critical Interfaces:-

In this role, you will have the following critical interfaces :

Critical internal interfaces within our section and within Technology

  • Network Operations
  • IT Infra Ops & Governance
  • Network Planning & Implementation
  • Technology Security

Critical interfaces with other DiGi divisions and externally

  • Regulatory Ops and Compliance, External Auditors, Partners, GSS, Marketing (Consumer Sales, Customer Management, International Biz & Carrier Services)

Your Merits:

  • It is important that you have at least a tertiary level qualification in Engineering, Technology , IT, Computer science or Management field or hold a professional qualification from a recognised body, though extensive relevant experience may be considered in place of this.
  • You are someone with a broad technical mind set and have some understanding of business requirements and operating model especially related to Telco environment.
  • For this role it is important for you to constantly have a customer mind set i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers.
  • You will need to be someone who has experienced in Telco networks (SME)
  • You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems.
  • You have the mind set to ‘take lead’ and deliver on mandate.
  • Strong analytical skills and report writing and presenting.

Only candidates that meet to qualifications above of that will be called upon to perform stage test. For that, if you are interested and meet the participants Jawatan Kosong Enterprise Business Service Manager Malaysia 2021 Telenor above, please submit your application before vacancies closed.

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