Jawatan Kosong customer success manager Kuala Lumpur November 2021 EMAILMAGIC SDN BHD
Information of Job Vacancy
Title of Job : Customer Success Manager Company Name : EMAILMAGIC SDN BHD Placement : Kuala Lumpur Date : 29 September 2021 Expired : No
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Jawatan Kosong Customer Success Manager Kuala Lumpur 2021 EMAILMAGIC SDN BHD
Here is requirements job description that you must meet to submit Jawatan Kosong Customer Success Manager Kuala Lumpur 2021 EMAILMAGIC SDN BHD which opened end of this month:
About the job An exciting position is now open for an Account Manager with a special language capability in French. This role is mainly focused on providing exceptional services and solutions for our European clients that are based in Malaysia. You might be the right person if:You are fluent in English, French and local language with a full professional proficiency in speaking and writing.Exposure to dealing with European clients is an added advantageYou have excellent interpersonal + communication skills, with strong empathy for internal and external stakeholders;You enjoy fostering and growing genuine relationships with people at all level of business;You have excellent virtual presentation skills and the ability to connect with your clients and project teams in a 100% virtual environment;You have excellent time-management skills and extreme attention to detail, love to plan, thorough and highly organised, and are not afraid of evolving responsibilities;You have a good understanding of the Digital Marketing worldEmail Marketing, SEO, SEM, social media, Analytics on Facebook or Google.You have relevant experience in the Digital Marketing world that revolves around sales, marketing and account management/consulting.You are able to understand data points and identify trends based on the data available;You have the ability to translate ideas and discussions to a project plan for execution;You are a proactive person who can find or develop solutions that aligns with the your clients' goals and objectives;You are solutions-orientated, results-driven and have the ability to think outside the box;You are a quick-learner and willing to share knowledge with your team members;You have a growth mindset, are constantly learning and pushing boundaries, and are looking to be intellectually challenged;You have a strong work ethic and commitment to teamwork but can also work independently;You have a strong sense of ownership and pride in your performance and its impact on company’s success;You are able to contribute to sales pitches, proposals and case studies whenever needed Day to day responsibilities:Nurturing the relationship with your clientsUnderstanding your clients’ brand, products and services, as well as business goals and marketing objectivesManaging project timelines and collaborating with colleagues from content, design and performance marketing departments to facilitate seamless project deliveryDesigning strategies to achieve clients’ objectives, these include media budget planning, content and visual directions and platform/media/creative recommendationsPerformance reporting and keeping track of clients’ budget spendingCommercial discussions with the clients’ involving growth opportunities Experience required:2-3 years experience in client servicing roles or roles with strong customer focus and have dealt with complex or escalated customer situations;Familiar with KPIs such as retention of clients, upselling and cross-sellingBachelor degree or equivalent in (Digital) Marketing, Business, Commerce, Economics or International Studies
EmailMagic Sdn Bhd (Ematic Solutions) is a Software-as-a-Service (SaaS) company that helps marketers improve their performance across digital marketing channels. With the current assembled team of email marketing experts across our Customer Success and Engineering team, according to the alignment of the company's expansion plan and growth, the organization is shaping the Malaysia office into a Regional hub and expanding the Malaysia team to hire global experts in the areas of Digital Marketing to expand our presence and our speed of technological innovation for the Malaysian market. This effort also supports the team and organization build a culture of knowledge transfer in the areas of technology and Digital Marketing.
Bachelor's or Equivalent
Only candidates that satisfies to terms above of that will be called upon to perform debriefing. For that, if you are interested and meet the applicants Jawatan Kosong Customer Success Manager Kuala Lumpur 2021 EMAILMAGIC SDN BHD above, please submit your application before limit registration.
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