Jawatan Kosong client service manager Kuala Lumpur November 2020 Standard Chartered
Information of Job Vacancy
Title of Job : Client Service Manager Company Name : Standard Chartered Placement : Kuala Lumpur Date : 30+ days ago Expired : No
Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered. Good Morning for my friends who are hunting job. Hopefully not despair give up to find a job that corresponding with desire your needed. Indeed sometimes find a job that convenient is uphill in this year. On this occasion, the admin will give info Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered. Here info more detail about Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered.
Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered
Here is conditions job description that you must meet to register Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered which opened end of this month:
Primary Location: ASEAN & South Asia-Malaysia-Bukit Jalil KL
Employee Status: Permanent
Posting Date: 19/Aug/2020
Unposting Date: Ongoing
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behavioursdo the right thing, better together and never settleas well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible cultureone where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Delivery and Efficiency
Provide the highest standard of Client Services in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
Responsible for client satisfaction with service arrangements and delivery
Outserve & Service Management
Leverage on the VoC process to understand clients needs, and identify opportunities for improvements in service, product solutions, utilization and optimizing channel usage
Assist in embedding an effective service recovery process which includes complaint logging and handling is in place and where necessary appropriate empowerment is given to staff to act quickly when necessary.
Risk & Control
Ensure process for client identification is clearly embedded
Ensure that all control reconciliation activities are conducted in a timely and accurate manner
Comply with applicable Money Laundering Prevention Procedures and, in particular, report any suspicious activity to the Country Money Laundering Prevention Officer and Line Manager.
Projects & Managerial Responsibilities
Assist in implementation of service improvement initiatives in Client Services centre and facilitate transfer of best practices
Make proactive calls on Key clients to improve the utilization level of facilities, increase transaction volume, identify opportunities for channels and referrals for the business.
Maintain a professional SCB image through all interactions with clients
Encourage and foster a congenial working environment where staff at all levels seek achievement through teamwork and operational efficiency.
Our Ideal Candidate Experience/Knowledge Required
Fluent Cantonese and English speaking compulsory
Mandarin typing/reading is preferred
Subject Matter Expert in Cash product/process or customer service experience (6-7 years’ experience)
Organized and detail orientated
Computer literate with the ability to learn customer service software applications
Effective interpersonal and communication skills
Good questioning skills
Good analytical and problem solving skills
Able to recognize basic styles of customer behaviour and how to adapt each style to create positive ‘chemistry’
Able to identify and manage both transactional and operational risks
Ability to work under pressure
Intermediate level product/processes knowledge
Sound WB banking operations experience including channels an advantage
A genuine liking for people
Enjoy working for and serving others
Loves to solve problems
Ability to feel comfortable amongst strangers
A good listener
Make themselves understood when communicating with all kinds of people
Pleasant disposition and able to control feelings that may create conflict
Sensitivity towards people and ability to show compassion or empathy
High self-esteem and confidence level
Track record of competence
Proactive rather than reactive
A sense of belonging to a group of people or place
A general sense of trusting others
Strong social need
Lead by example, being the Right Partner
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages. We welcome conversations on flexible working.
Only registried that meet to conditions above of that will be called upon to perform the next test. For that, if you are interested and meet the applicants Jawatan Kosong Client Service Manager Kuala Lumpur 2020 Standard Chartered above, please submit your application before closing date.
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