Jawatan Kosong cee training specialist Kuala Lumpur Jun 2020 Honeywell
Information of Job Vacancy
Title of Job : Cee Training Specialist Company Name : Honeywell Placement : Kuala Lumpur Date : 30+ days ago Expired : No
Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell. Good Morning for my friends who are hunting job. Hopefully not despair give to find a job that appropriate with qualifications your needed. Indeed somewhile find a job that suit is uphill in this year. On this occasion, the admin will give info Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell. Here info more detail about Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell.
Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell
Here is criteria job description that you must meet to apply Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell which opened end of this month:
Driving Infinite Possibilities Within A Diversified, Global Organization
For our Customer Support Centre in Katowice, we are currently recruiting a motivated and experienced CEE Training Specialist to strengthen our global Training and Coaching team, which goal is to help employees (agents and supervisors) cultivate their soft- and hard-skills and knowledge, and to coach them in improving in their current role and growing in their career in . You will participate in improving, driving and conducting training and coaching programs and share your expertise in ways that motivate others. A raining Specialist is an experienced educator and influencer. Your abilities to embed a solid Customer First culture through training and coaching should only be matched by your coaching abilities aimed to improve individual behaviors and skills. Excellent communication skills, influencing abilities and quick adaption to changing business needs are necessary qualities for the role. The goal of the Training and Coaching team is to establish an environment in which our employees feel confident in their role and are stimulated, coached and trained to become their best, and take pride in going above and beyond to provide a memorable customer experience.
Implement and coordinate the operational aspects of ongoing Customer & Product Support projects. You will serve as liaison between project management and planning, project team, and line management. You will review status of projects and budgets. You will coordinate schedules and deliver status reports. You will assess project issues, and develop resolutions to meet productivity, quality, and customers satisfaction goals and objectives. You will develop mechanisms for monitoring project progress, and for intervention and problem solving with project managers, line managers, and customers.
Facilitate Team Alignment
Deliver Status Reports
Training: Responsible for driving global Customer Experience Excellence training programs
Participate in creation of instructor led and e Learning training modules
Keep track of and report out on training-administration on local agents
Identify and support changing business needs and business processes, by improving and updating training programs
Identify training needs by evaluating strengths and improvement opportunities of the technical support teams, and by liaising with operational managers.
Help improve and execute: o Global Service Skill training o Quality Improvement and Operating System training's o Global On-boarding program in local hub o Global Development program o Global Improvement program
Arrange for tool, product, process and system training's as part of above programs
Identify and arrange for local required improvement training's
Prepare new educational training material for processes, and innovate training methods. Improve training effectiveness by introducing knowledge assessments and actively looking for feedback and industry best practices.
Conduct both new hire and refreshment training's, locally face-to-face, and remotely online.
Monitor employee performance and response to training. Assess training effectiveness to ensure incorporation of taught skills and techniques into employee’s work behavior
Coaching: Responsible for driving Customer First Culture and Customer Experience improvements with operational teams and supervisors
Measure and assess agent performance, behaviors and service skills, and train supervisors to do so
Coach and guide agents individually on improvement on performance, behaviors and service skills
Set-up and host group coaching events / workshops
Coach supervisors on conducting effective agent-supervisor interactions (1:1s)
Coach agents and supervisors on creating effective development plans
Support agents and supervisors with career grow-path, in coaching and advice
YOU MUST HAVE
Bachelor's degree, or equivalent. Some experience in the field.
At least two (2) years of training experience
Bachelor’s degree (or equivalent education or experience in similar roles)
Trainer and/or Coaching certification
Experience with traditional and modern training design, execution and improvement methods, tools and techniques. Proven experience of Kirk-Patrick model, OSF model is an advantage
Working experience in instructional design, experience with designing effective online learning
Experience with quality assurance best practices and training in a call center or help-desk environment
Experience with call-center agent environments
Business fluent in written and spoken English; additional languages is an advantage
Willing to travel up to 20%
A proficient understanding of the principles and best practices in (customer service)
Excellent team and communication skills
An ability to take initiative and work with limited direction
An ability to influence across a broader organization
Understanding of effective training creation and teaching methodologies and tools
Understanding of Instructional design techniques
Proficient in developing learning materials with Articulate
Proficient in MS Office (esp. PowerPoint); e-learning software experience is an asset
Experience with customer facing teams
Highly responsive with ability to coordinate multiple activities and prioritize based on business needs
Results oriented, driving actions, collaboration and accountability for daily results
Great Attention to Detail and Accuracy
Problem Solving Skills and can-do attitude
Out of the box thinking mentality
Ability to support improvement initiatives leading to greater customer experience, higher quality and lower costs
Willingness to keep abreast of new techniques in corporate teaching
Phenomenal communication, presentation and public speaking skills
Organizational and time management abilities
Critical thinking and decision making
Effective communicator, comfortable to relay information to all levels in the organization
JOB ID: req200414
Category: Customer Experience
Location: UOA Corporate Tower, Avenue 10, The Vertical,,Bangsar South City, No. 8, Jalan Kerinchi,Kuala Lumpur,WILAYAH PERSEKUTUAN,59200,Malaysia
Only participants that meet to terms above of that will be called upon to perform debriefing. For that, if you are interested and meet the job candidates Jawatan Kosong Cee Training Specialist Kuala Lumpur 2020 Honeywell above, please submit your application before not applicable.
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