Jawatan Kosong manager contact center Kuala Lumpur Disember 2020 Marsh and McLennan
Information of Job Vacancy
Title of Job : Manager Contact Center Company Name : Marsh and McLennan Placement : Kuala Lumpur Date : 21 November 2020 Expired : No
Jawatan Kosong Manager Contact Center Kuala Lumpur 2020 Marsh and McLennan. Good Afternoon for loyal visitors who are need job. Hopefully not despair stop to find a job that suitable with desire your needed. Indeed sometimes find a job that convenient is difficult in this year. On this occasion, the admin will give information Jawatan Kosong Manager Contact Center Kuala Lumpur 2020 Marsh and McLennan. Here info more detail about Jawatan Kosong Manager Contact Center Kuala Lumpur 2020 Marsh and McLennan.
Jawatan Kosong Manager Contact Center Kuala Lumpur 2020 Marsh and McLennan
Here is qualifications job description that you must meet to meet Jawatan Kosong Manager Contact Center Kuala Lumpur 2020 Marsh and McLennan which opened end of this month:
Employee Benefit Contact Center; Marsh & McLennan Asia Business Services
Our Contact Center is currently expanding to cover more countries around Asia
Covering regional client needs for the largest insurance broker
Marsh & McLennan Asia Business Services Sdn Bhd is seeking candidates for the following position based in the Q Sentral office:
Manager – Contact Center (Singapore Contact Center)
What can you expect?
Be a part of a regional operational shared service center
An opportunity to manage a team, handling activities related to on boarding of new clients.
To set goal and objectives for group and proactively manages, leads, and coaches team members to achieve operational results.
What is in it for you?
Benefit Coverage includes Medical, Hospitalization, Optical and Dental Coverage
Conducive Smart Office work environment
Opportunity to work in regional and global projects
Career Development and Training Opportunities
Interact diverse colleagues and stakeholders from various line of business within MMC
We will count on you to:
To serve Employee Benefits customers in Singapore and manage a professional contact center via effective planning of call center strategies and operations; improving systems and processes and managing staff. The incumbent is also responsible to drive delivery of SLAs as agreed with stakeholders.
The Managers are responsible to ensure day-to-day delivery of operational goals in an efficient manner while keeping in line with standards on quality, productivity and TAT as decided and agreed with operating companies globally.
To know the purpose of existence of the team and to be able to deliver to the client on time, to the right quality and keep every promise that is made. To be able to honor the commitments made to internal stakeholders at all times.
Manage SLAs on Accuracy, productivity and TAT per agreed standards with internal/external stakeholders to ensure the smooth and efficient deliveries
Responsible for managing available resources (people, process) effectively to ensure operational efficiency
Maintain a day to day stakeholder interaction & develop relationship with first line managers of operating companies for constant flow of information on performance (daily, weekly, monthly), exceptions, expectations, forecasts, process changes and new opportunities
Should have a view of the competencies, potential and performance levels of team to be able to create development plans for skill requirements ( manage & mentor average performing PLs & all Associates & Sr. Associates)
Responsible for setting goals for team, reviewing and giving timely and objective feedback to all teams with a view to identify skill and competency gaps and develop learning plans
Responsible for implementing people development plans for current and future skill requirements of the team
Responsible for ensuring an engaged workforce with a view of levels of engagement and ‘intent to stay’ of team
Effectively drive a culture of adherence to policies & procedures by the team as per organization’s standards and laid out SOPs
Maintain performance on risk and compliance & highlight areas of improvement in operations risk
Report & highlight exceptions on processes, people, policies and escalate decision-ing on the same wherever required
Master Service Agreement and SLAs signed off with operating companies
What you need to have:
Degree in any fields
Must have at least 5 years’ experience in a contact center including a clear understanding of CRM and associated technology
Experience in managing claims and or insurance specific functions
A strong people leader
Presents analytical ability and effective decision making
What makes you stand out:
Demonstrate the ability to mentor, train, coach and motivate Contact Center team members to create a positive and healthy work environment within the team
Proven experience managing a team of 30 – 50 contact center team
Marsh & McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter @mmc_global or subscribe to BRINK.
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