Jawatan Kosong yoodo customer experience Petaling Jaya November 2020 Celcom Axiata Berhad

Information of Job Vacancy

Title of Job : Yoodo Customer Experience
Company Name : Celcom Axiata Berhad
Placement : Petaling Jaya
Date : 30+ days ago
Expired : No

Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad. Good Morning for buddies who are searching for job. Hopefully not despair give up to find a job that convenient with desire your needed. Indeed sometimes find a job that fit is robust in this year. On this occasion, the admin will give news Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad. Here news more detail about Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad.

Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad

Here is conditions job description that you must meet to applying Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad which opened end of this month:

YOODO CUSTOMER EXPERIENCE

Date: 15-Oct-2020

Location: Petaling Jaya, MY

Company: Axiata Berhad

Job Description

JOB PURPOSE:

  • To ensure that Yoodo customers have a seamless and innovative experience
  • To design and manage the customer journey experience of using Yoodo. Main areas of the journey cover the mobile app experience, web experience, fulfilment and service experience.

ACCOUNTABILITIES /KEY RESPONSIBILITIES:

  • Design, manage and continually improve the customer journey experience for Yoodo. This includes the mobile app experience, web experience, fulfilment and service experience.
  • Develop Customer Experience strategies that are aligned to the larger marketing and business goals of the company
  • Innovate on delivering the best experience on all touchpoints and moments of truth to deliver a competitive advantage
  • Develop seamless digital experience through continued enhancements to UX/UI of web and app with marketing/brand and technology teams
  • Monitor and resolve customer interaction pain points in collaboration with Customer Care, Social Media and Community Teams
  • Collect, track and analyze the overall Customer Experience health of the company via NPS, Social Reputation Scores & App Ratings
  • Utilize and leverage high quality data and analytics to identify insights for improvement
  • Manage and collaborate with the various functional stakeholders to ensure gaps in customer experience are filled
QUALIFICATIONS, EXPERIENCE & SKILLS/COMPETENCIES

QUALIFICATIONS:

Candidate must possess at least a Bachelor’s Degree in any field.

EXPERIENCE:

  • Min 5-8 years’ experience in a Customer or Digital Experience role
  • Preferably has worked in a digital company
  • May be advantageous if the candidate has start-up experience
TECHNICAL & BEHAVIOURAL COMPETENCIES/ SKILLS
  • Independent and does whatever it takes to get things done (start-up environment)
  • Communicates well with internal and external stakeholders
  • Responsible, handles items/tasks from end to end
  • Digital savvy and agile


Only applicants that meet to requirements above of that will be called upon to perform stage test. For that, if you are interested and meet the job candidates Jawatan Kosong Yoodo Customer Experience Petaling Jaya 2020 Celcom Axiata Berhad above, please submit your application before vacancies closed.

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