Jawatan Kosong executive customer service e commerce Kuala Lumpur September 2020 Canaan Communication & Technologies Sdn Bhd

Information of Job Vacancy

Title of Job : Executive - Customer Service E-commerce
Company Name : Canaan Communication & Technologies Sdn Bhd
Placement : Kuala Lumpur
Date : 17 September 2020
Expired : No

Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd. Good Morning for loyal visitors who are need job. Hopefully not despair give up to find a job that convenient with desire your needed. Indeed once in a while find a job that well suited is tough in this year. On this occasion, the admin will give information Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd. Here news more detail about Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd.

Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd

Here is criteria job description that you must meet to meet Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd which opened earlier of this month:

The Position:

We are looking for an enthusiastic E-Commerce and Customer Service Executive to manage the operations of all e-Commerce platforms including customer service experience. You must have enhanced experience in working with management team to deliver the online department targets and objectives.

Job Responsibilities:

  • Manage online platforms including content, inventory, pricing, fulfillment and enquiries.
  • Experience in dealing and engaging with all vendors/ customers.
  • Ability to handle all ticketing for outbound support.
  • Generate and consolidate daily, weekly, and monthly reports for management review.
  • Strong Customer Service Relationship experience is a MUST.
  • Ability to handle all customers enquiries pertaining to online platform businesses.
  • Ability to think creatively and logically, when handling customers' enquiries.
  • Following up with customers to ensure full resolution of issues.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Follow communication procedures, guidelines and policies.
  • To respond to incoming emails within a specified timeframe according to company guidelines.
  • To ensure excellent reliability with minimal unplanned absences as per company guidelines.
  • Having a good sense of fashion knowledge will be a great advantage (Dorothy Perkins, Topshop).
  • To perform ad-hoc tasks provided from time to time.

Qualifications & Skills:

  • Diploma or degree in Business Administration/Commerce/Marketing.
  • 1 to 2 years of experience in managing E-Commerce/ Emails/ Chat and good experience in Customer Relationship Management.
  • Speak and write English & Malay excellently.
  • Full-Time position.
  • 5-day week on a rotational basis – supporting Saturdays and Sundays.
  • Working hours from 9.00am to 6.00pm.
  • Basic Salary: RM2500 (during 3-months probation)
  • RM3000 (upon confirmation)
  • Performance Related Allowance (PRA) - every 6-months, upon confirmation.
  • Excellent communication and interpersonal skills.
  • Able to work in a fast paced environment and work independently.

Job Types: Full-time, Contract

Salary: RM2,500.00 - RM3,000.00 per month

Experience:

  • eCommerce : 1 year (Preferred)
  • Customer Service : 2 years (Preferred)

Education:

  • Diploma/Advanced Diploma (Preferred)

Location:

  • Kuala Lumpur (Preferred)

Language:

  • English (Preferred)

Work Remotely:

  • No

Only job candidates that meet to terms above of that will be called upon to perform the next test. For that, if you are interested and meet the applicants Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd above, please submit your application before vacancies closed.

Thus news Jawatan Kosong Executive Customer Service E Commerce Kuala Lumpur 2020 Canaan Communication & Technologies Sdn Bhd that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not appropriate with your education, it never hurts to read info another job vacancies below. Finally, we say thank you already visited this website, do not forget to share info this beneficial through social media. Hope you will find a job and work hard!

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