Jawatan Kosong client support executive Labuan Oktober 2020 Binary (FX) Ltd

Information of Job Vacancy

Title of Job : Client Support Executive
Company Name : Binary (FX) Ltd
Placement : Labuan
Date : 29 Disember 2019
Expired : Yes

Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd. Good Afternoon for buddies who are need job. Hopefully not despair stop to find a job that well suited with interest your needed. Indeed often find a job that corresponding is tough in this year. On this occasion, the admin will give news Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd. Here information more detail about Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd.

Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd

Here is criteria job description that you must meet to meet Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd which opened earlier of this month:

The Team
We are the Customer Support team, responsible for establishing a sustainable relationship with our clients, assisting them to resolve their potential problems with our products or services, increasing product adoption, and communicating clients’ demands to relevant teams.

About Binary

Founded in 1999, Binary.com is a pioneer in online trading. We enable our customers to trade over 100 instruments across world markets. Focused on customer-centric solutions, we aspire to be the world’s leading online trading service provider.

A career at Binary.com offers you the opportunity to make an impact in a fast-growing organisation that’s at the cutting edge of online trading technology.

About the role
As a Client Support Executive at Binary.com, you will assist our clients with any issues regarding our products and services, build a mutually beneficial relationship with them, and encourage them to try new products. You will also keep track of recurring issues and report clients’ feedback to other teams. If you are a fresh graduate, you can still apply for this role if you value competence, integrity, and teamwork and are passionate about helping clients. By delivering world-class customer service, you will forge client loyalty and promote business growth.

Responsibilities

  • Resolve complex customer care issues through careful investigation and in keeping with existing policies and procedures
  • Communicate solutions to customer issues in a clear, concise, friendly, and timely manner
  • Respond to customer enquiries by phone, email, social media, and live chat
  • Process applications and customer documentation according to relevant policies and regulations
  • Collaborate with members of our IT team to identify new ways to improve our products and services for customers
  • Perform regular testing on our products and services
  • Collaborate with client support agents in different time zones to ensure optimum results and customer satisfaction

Minimum qualifications

  • Exceptional oral and written communication skills in English

Preferred qualifications

  • University degree in marketing, computer science, or a related field or equivalent practical experience in technical customer support
  • Experience in the financial services or IT industry
  • Proficiency in additional languages other than English

Perks and benefits

  • Market-based salary
  • Annual performance bonus
  • Health benefits
  • Casual dress code
  • Shift allowance
  • Travel and internet allowances

Job Type: Full-time


Only candidates that meet to conditions above of that will be called upon to perform interviewed. For that, if you are interested and meet the candidates Jawatan Kosong Client Support Executive Labuan 2020 Binary (FX) Ltd above, please submit your application before vacancies closed.

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