Jawatan Kosong service desk analyst Malaysia September 2020 Singtel

Information of Job Vacancy

Title of Job : Service Desk Analyst
Company Name : Singtel
Placement : Malaysia
Date : 30+ days ago
Expired : No

Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel. Good Afternoon for buddies who are searching for job. Hopefully not despair stop to find a job that suitable with desire your needed. Indeed occasionally find a job that corresponding is laborious in this year. On this occasion, the admin will give news Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel. Here info more detail about Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel.

Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel

Here is criteria job description that you must meet to fill Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel which opened end of this month:

Date: 13-Aug-2020

Location: Malaysia, Malaysia

Company: Singtel

Position:


Service Desk Analyst


Report to:


Service Desk Team Leader, Managed Services


Sub ordinate:


N/A


Responsibility:

  • Answer, diagnose, log, fix or escalate incoming phone calls, e-mails or face to face requests from clients experiencing problems with hardware, software or networking; within agreed SLAs
  • Required to act as a central point of contact on a 24*7 roster basis including weekends.
  • Research, isolate and resolve routine Incidents; escalating complex issues or Problems in accordance with internal procedures
  • Action Service Requests, or Requests for Information from clients; within agreed SLA
  • Take ownership of issues through the entire process whilst maintaining a great level of communication and attention to detail
  • Update and follow knowledge base articles (KBAs) to improve the team’s effectiveness
  • Attend client sites from time to time.

1 ) Quality Management System


1.1.1. Responsible for duties and functions as stipulated in Operations, Human Resource, Purchasing and Management Procedures of the firm’s Quality Management System and: 1.1.2 Taking accountability for the effectiveness of the quality management system.

1.1.3 Ensuring the integration of the quality management system requirements into the organization’s business processes.

1.1.4 Promoting the use of the process approach and risk-based thinking.

1.1.5 Communicating the importance of effective quality management and of conforming to the quality management system requirements.

1.1.6 Ensuring that the quality management system achieves its intended results.

1.1.7 Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system.

1.1.8 Promoting improvement of the quality management system.

1.1.9 Supporting other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

1.1.9.1 Demonstrates leadership and commitment with respect to customer focus by ensuring that:

1.1.9.2 Customer and applicable statutory and regulatory requirements are determined, understood and consistently met;

1.1.9.3 The risks and opportunities that can affect conformity of products and services and the ability to enhance customer satisfaction are determined and addressed; and

1.1.9.4 The focus on enhancing customer satisfaction is maintained.

1.2 Formulates company’s quality policy

1.3 Chairs Management Review Meeting

2 ) Information Security Management System


2.1 Responsible for duties and functions as stipulated in Operations, Human Resource, Purchasing and Management Procedures of the firm’s Information Security Management System and:

2.1.1 Ensure the information security policy and the information security objectives are established and are compatible with the strategic direction of the organization.

2.1.2. Ensure the integration of the information security management system requirements into the organization’s processes.

2.1.3 Ensure that the resources needed for the information security management system are available.

2.1.4 Communicate the importance of effective information security management and conforming to the information security management system requirements.

2.1.5 Ensure that the information security management system achieves its intended outcome(s).

2.1.6 Provide supporting personnel to contribute to the effectiveness of the information security management system.

2.1.7 Promote continual improvement.

2.1.8 Support other relevant management roles to demonstrate their leadership as it applies to their areas of responsibility.

2.1.9 Delegate authority to each team to enforce the security in their area of work.

2. 2 Review and endorse information security policies.

2.3 Chairs Management Review Meeting


Authority:


Not applicable


Minimum Qualification:


Typically tertiary qualified (i.e University Degree/Diploma) or relevant IT/Engineering technical qualifications.


Experience and Skill Requirements:

  • Experience working in Technical helpdesk ,Service Desk analyst position or technical consultant supporting external customers
  • Sound working experience with some or more Microsoft applications in the same or other positions
  • Experience with Active Directory, managing
  • Experience with Microsoft Exchange, managing and configuring
  • Technical ability in Connectivity/ Network troubleshooting
  • Working understanding of Group policy and what its used for
  • Experience working in an ITIL environment

Technical / Professional Skills

  • Understanding of networking principles and experience troubleshooting connectivity issues
  • Experience with troubleshooting mobile devices, including Windows, iPhones and others
  • Previous experience with ticketing system
  • Excellent troubleshooting and problem-solving skills with the ability to multitask
  • Keen desire to learn with a good working knowledge of Microsoft applications – Active Directory, Exchange, Office.

Non-Technical / Soft Skills

  • Excellent written and verbal communication abilities in English while you work with all levels of staff in an organisation
  • Excellent English, verbal communication, and technical terms for escalation and high severity incidents
  • Vast working knowledge of ITIL
  • Understand the importance of time sheeting and call logging standards with a willingness to put it into practice
  • Attention to detail
  • Experience and enjoyment in providing excellent customer service


Only candidates that satisfies to requirements above of that will be called upon to perform stage test. For that, if you are interested and meet the participants Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel above, please submit your application before job expired.

Thus information Jawatan Kosong Service Desk Analyst Malaysia 2020 Singtel that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not suitable with your interests, it never hurts to read info another job vacancies below. Finally, we say thank you already visited this website, do not forget to share info this beneficial through social media. Hope you will find a job and work hard!

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