Jawatan Kosong field engineer Penang September 2020 Curvature

Information of Job Vacancy

Title of Job : Field Engineer
Company Name : Curvature
Placement : Penang
Date : 11 September 2020
Expired : No

Jawatan Kosong Field Engineer Penang 2020 Curvature. Good Afternoon for loyal visitors who are hunting job. Hopefully not despair give to find a job that convenient with dreams your needed. Indeed sometimes find a job that well suited is uphill in this year. On this occasion, the admin will give news Jawatan Kosong Field Engineer Penang 2020 Curvature. Here info more detail about Jawatan Kosong Field Engineer Penang 2020 Curvature.

Jawatan Kosong Field Engineer Penang 2020 Curvature

Here is qualifications job description that you must meet to fill Jawatan Kosong Field Engineer Penang 2020 Curvature which opened earlier of this month:

Welcome to 's Job Site

Company Information

Working at is a career-transforming opportunity. If you believe in finding smarter solutions, experiencing new challenges, and giving customers more control over their infrastructure, join our global team of Specialists. You will be part of a fast-growing company that rewards self-direction, celebrates innovation, and bends the trajectory of an industry in favor of our clients.
The Field Engineer will be responsible for providing support to our customers for their IT requirements to meet contractual SLA’s, including liaising with customers and users, attending sites and facilitating high quality field service. This role reports to the Area Service Manager.

Job Description

PRIMARY RESPONSIBILITIES

  • To receive, investigate, and respond to technical assistance requests and warranty claims in a professional manner.
  • To ensure compliance with customer and internal Service Level Agreements.
  • To ensure that a high quality, professional profile is maintained in all aspects of field service.
  • To be responsible for general fault maintenance calls and the arrangements for parts to be ordered where required.
  • To deal with general support calls, to include Project and Transition calls.
  • To be involved with pre-sales technicalities.
  • To participate on regional 24/7 out of Hours rotation (Alternate week) where business needs require.
  • To act as ‘cover’ engineer on Out of Hours when/if required.
  • To analyse information and evaluate results to choose the best solutions and solve problems.
  • To identify complex problems and review related information to develop and evaluate options and implement solutions.
  • To work closely with others within the Service Operations Department, to include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided at all times.
  • To maintain accurate information through internal systems and documentation and recording customer updates as and when required.
  • To maintain up to date technical knowledge and expertise in accordance with industry standards.
  • To maintain and build relationships with customers to assist in sales and maintenance activities.
  • To adhere to the company’s policies and procedures, maintaining a professional standard of conduct and upholding the reputation of the company at all times.
  • Any other duties as required in order to meet business objectives

PREFERRED QUALIFICATIONS

  • Bachelor of Science degree in Electrical Engineering, Computer Engineering, Electrical Technology, or equivalent work related experience.
  • A minimum 3 to 5 years of experience in field service.
  • IBM, Sun, Dell, and HP hardware experience essential
  • Experience with Netapps, Fujitsu Prime Power, EMC, Cisco, AIX, Hitachi storage and tape drive technology desirable.
  • Previous experience of working within the IT Maintenance Services Industry.
  • Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times.
  • Must have strong written and verbal communication skills, including the ability and confidence to liaise directly with customers.
  • Strong organisational skills.
  • Must be flexible to work outside of core business hours where business needs require
  • Competent and confident in the use of technology with good analytical skills.
  • Ability to work to tight deadlines and in a high pressured environment.
  • Plan and prioritise one’s own workload, act on own initiative and effectively manage a multi-faceted workload.
  • A confident and adept communicator with the ability to persuade, influence and quickly establish effective working relationships.


Only applicants that satisfies to qualifications above of that will be called upon to perform further tests. For that, if you are interested and meet the applicants Jawatan Kosong Field Engineer Penang 2020 Curvature above, please submit your application before job expired.

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