Jawatan Kosong customer care officer live chat online Bangsar South November 2020 Beansh Business Consultancy

Information of Job Vacancy

Title of Job : Customer Care Officer Live Chat Online
Company Name : Beansh Business Consultancy
Placement : Bangsar South
Date : 30+ days ago
Expired : No

Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy. Good Morning for buddies who are need job. Hopefully not despair stop to find a job that suitable with interest your needed. Indeed often find a job that well suited is tough in this year. On this occasion, the admin will give info Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy. Here information more detail about Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy.

Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy

Here is qualifications job description that you must meet to applying Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy which opened end of this month:

Customer Care Consultant - Live Chat / Email

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Job Title: Dispute Associate

Key Accountabilities

  • Act as interface between buyer and seller, setting realistic expectations, resolving fulfilment related problems and providing support to customer ensuring a high level of satisfaction
  • Ensure resolution of fulfilment related problems and disputes
  • Provide effective solution for customer disputes issue
  • Assisting in developing and improving existing dispute process
  • Assume additional responsibilities as assigned

Basic Requirements

  • Possess minimum Diploma or One (1) year of contact centre experience, mainly in customer service
  • Strong communication skills in email, face-to-face conversation and messenger discussion
  • Strong logical thinking and problem-solving skills at all times
  • Business writing skill is mandatory
  • Being able to work independently
  • Ability to multi-task, prioritize and manage time effectively
  • Demonstrate teamwork all the time
  • Required language (s) : English & Bahasa Malaysia

* Applicants should be Malaysians citizens or hold relevant residence status.

  • Ability to communicate results to management and in a fast paced environment.
  • Able to start work immediately.
  • Ability to multi-task, prioritize and manage time effectively
  • Strong phone handling skills and active listener
  • Good team player, positive attitude and eager to learn
  • Driven and motivated
  • Has passion in the eCommerce industry
  • Previous experience in dispute is a plus
  • Previous experience in using Salesforce system is a plus Remuneration

Salary
RM2,400 - RM3,000

Work Location
Bangsar South or KL Eco City (KLEC) , Kuala Lumpur

Operations Working Hours
Monday - Sunday (9:30am - 6:30pm)
Candidates must prepared and willing to work on 24-hour-rotation shift in future.
Note: You will be entitle for two (2) off days in a week.

Employment Status
12 months contract (view to extension based on performance)

  • Primarily handle inquiries from both sellers and buyers via various contact channels
  • Level 1 CS is expected to provide first contact resolution as per the standard operating procedures. In the event of non-FCR, you are expected to follow up and respond back to user on timely manner
  • To record case details in CRM
  • To meet key performance metrics
  • To communicate with key stakeholders when necessary
  • To communicate effectively and accurately when communicating with users
  • To take on ad-hoc projects/assignments
  • To assist to handle other inbound contacts when required
  • Keep confidential records and financial information private and secure
  • Learn how to use database systems and technology to deliver great customer care
  • Provide quality customer support (24/7) through Voice and Digital channels for our customers.

For registration please WhatsApp 016-207 8901

1) Full Name

2) Age

3) Qualification

HR will guide you accordingly after registered using WhatsApp.

Job Type: Full-time

Salary: RM2,400.00 - RM3,000.00 per month

Work Remotely:

  • No

Only registried that meet to qualifications above of that will be called upon to perform stage test. For that, if you are interested and meet the job candidates Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy above, please submit your application before closing date.

Thus news Jawatan Kosong Customer Care Officer Live Chat Online Bangsar South 2020 Beansh Business Consultancy that we can inform. hopefully information job today help you all who are seeking employment. If the info above vacancy does not suit with your desire, it never hurts to read information another job vacancies below. Finally, we say thank you so much already visited this website, do not forget to share info this beneficial through facebook dan twitter. Hope you will find a job and work hard!

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