Jawatan Kosong operation manager must from call center johor lk Nusajaya Disember 2020 AGENSI PEKERJAAN NALA SDN BHD

Information of Job Vacancy

Title of Job : Operation Manager Must From Call Center - Johor |lk
Company Name : AGENSI PEKERJAAN NALA SDN BHD
Placement : Nusajaya
Date : 30+ days ago
Expired : No

Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD. Good Afternoon for buddies who are need job. Hopefully not despair stop to find a job that convenient with interest your needed. Indeed often find a job that convenient is difficult in this year. On this occasion, the admin will give information Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD. Here news more detail about Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD.

Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD

Here is conditions job description that you must meet to applying Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD which opened earlier of this month:

  • To ensure desired customer delight by providing satisfactory response to customer interaction
  • To achieve desired contact centre business plan results for revenue & costs
  • Manage Customer Interactions through Inbound voice contact through his/her team for the various services
  • Identify & test the steps in work processes, improvement opportunities
  • Fully implement improvements with best results
  • Constantly monitor & review performance metrics for achievement of objective
  • To track & ensure closure of complaints
  • To effectively manage Contact Centre operations for constant performance achievements
  • Identify relevant training needs of agents and Team Leaders & ensure effective implementation
  • Effectively manage shift operations
  • Prepare work/manpower schedules
  • Prepare contingency plans
  • Interface with IT/HR/ Training/Quality
  • Collate data & generate MIS report
  • Recruit, train & retain team in conjunction with HR for optimum performance
  • Mentor and develop the team.

Requirements

  • Candidate must possess at least a Professional Certificate, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • Required language(s): Bahasa Malaysia, English
  • At least 4-7 year(s) of working experience in the related field is required for this position.
  • Preferably Managers specializing in Customer Service or equivalent.

** Please attached a full resume and attached with Passport size photo **
Kindly contact : Ms Linda
Email : [email protected]
Contact : 0189100250 /012-3050927 ( Whatsapp )



Interested candidates please submit your application through Jobstore.com


Only candidates that satisfies to conditions above of that will be called upon to perform debriefing. For that, if you are interested and meet the candidates Jawatan Kosong Operation Manager Must From Call Center Johor Lk Nusajaya 2020 AGENSI PEKERJAAN NALA SDN BHD above, please submit your application before vacancies closed.

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